考研英語小作文沖刺集訓之投訴信
距離最后的考試只有近兩個月的時間，最后的沖刺序幕正式拉開。英語復習到這個階段，最重要的就是作文。要想在最后的考試成績中脫穎而出，現階段就必須要把精力放在分值占在30分的寫作上。
考研英語中大作文的要求是內容切題、表達清楚、文字連貫、句式多變和語言規范。小作文考察點在信息點的覆蓋、語言的準確性、文章組織的連貫性上。
其中小作文占10分，分為求職信、祝賀信、道歉信、詢問信、推薦信、感謝信、邀請信、辭職信等等二十多種應用文。每個類別都有相對固定的語言模式，都有固定詞語要求。
投訴信是當人們對某機構的工作人員或其服務不滿時，向有關機構的主管或監督人員所做出的書面表述。其內容往往包括對被投訴事件的回憶，投訴人的心里傷害、經濟損失，以及投訴人對被投訴方提出的合理補償要求等。
寫作“三步曲”：
自我介紹，交代投訴內容，表明本信的目的和要求→說明情況，講清利害，分析利弊。告訴對方你因此受到的傷害或不便，提出解決問題的建議，表明希望如何處理→表達希望問題得到迅速恰當解決的強烈愿望，希望盡快得到滿意的答復。
注意：
寫投訴信時語氣要冷靜、鄭重、克制，不必過于禮貌。但也要就事論事，不能進行人身攻擊。同時，在描述問題時盡量采用被動句式，使描述更加客觀合理。
范文解析：
Directions: Write a letter to a store, making a complaint about its delivery.
You should write about 100 words on ANSWER SHEET
2、Do not sign your own name at the end of the letter. Use “Wang Hua” instead. Do not write the address.
Dear Sir or Madam,
I am writing to make a complaint against your bad delivery service.
I’m afraid that the enclosed CD player doesn’t work. It is the third one I’ve got to return this month.
Other than the three I’ve had to return recently, I’ve always found your products to be excellent.I would be grateful if you could send a replacement and refund my postage.
I look forward to your reply and proper resolution of my problem, and will until the end of this week before seeking help from a consumer protection agency or the Better Business Bureau.Please contact me by the address on the envelope or by phone at 6668888.
Sincerely,
Wang Hua
常用句式：
1、I venture to write a letter to you about…
恕我冒昧，我寫信是想告訴你……
2、One annoying aspect of your service is…
你們服務中不盡人意的地方是……
3、I am writing this letter to tell you how disappointed I have been with the after-sale service at your shop.
我寫信是想告訴貴店，我對你們的售后服務非常失望。
4、I would like to draw your attention to the problem…
希望引起貴方對……問題的注意。
5、I am writing to inform you that I find…unsatisfactory/I am dissatisfied with your…
我寫信是為了告訴你我非常不滿意……
6、I trust you will take my complaints seriously and…
相信貴方會認真對待我的投訴，并且……
7、I hope you will give due attention to this matter.
希望貴方能對此事給予足夠重視。
8、I would be very grateful of you could look into the matter as soon as possible. And I am looking forward to an early reply.
如果貴方能盡快調查此事，我將萬分感激。望早日做出答復。
9、I am not blaming anyone, but…
我不是指責某個人，但是……
10、I am sure this is a rare problem.
我相信這類問題不會經常發生。
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